Terms and conditions

Sex Doll Europe Store will ask its customers to choose the place of delivery, specifying the address where they want the product to be delivered. The delivery time ranges from 3 to 8 working days.

Sex Doll Europe Sotre will inform the customer of the departure of the order from the distribution warehouse, by sending an email.

Each delivery is considered completed from the time the product is made available to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make any reservations and complaints that appear justified, including the possibility to refuse the package if it has been opened or if it has obvious signs of deterioration.

The shipping cost is free on all our dolls (amount from 300€).


Our dolls are checked to ensure that they are in perfect condition. 

If you notice any damage, please contact us within 24 hours, and do not use the doll. In case of using the product, you will not be entitled to a refund.

The cost of returning the doll will be paid by the customer.

The return cannot take place in any case if the products supplied were clearly subject to use.

The products must imperatively be returned correctly protected, in their original packaging, in perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by Sex Doll Europe in the precise instructions for the return of the product sent by email.

In the event that the return was not accepted by the supplier for understanding that the product whose return is intended to have been used, these products will remain in the distribution warehouse to be collected by the customer, for a period not exceeding thirty days from its return.

Packages which do not contain any enclosed elements allowing the identification of the sender (order number, name, address, etc.) cannot be returned.

The costs and risks associated with the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees that the returned goods arrive in perfect condition.

Through Sex Doll Europe Store you can return the products purchased for the amount of the same. Upon receipt of the returned product(s), Sex Doll Europe Store will verify that they are in good condition and will proceed to credit the amount paid less shipping costs (50 € VAT included), regardless of the amount of the returned product. 

Any person returning your product will receive an email informing the amount of your refund.

Right of withdrawal

Due to the nature of the product, and for hygiene and health reasons, the product does not have a right of withdrawal. We check all our products upon receipt from the manufacturer and before shipping to the end customer to ensure that everything is correct. During the first 24 hours if you notice any damage, please contact us and do not use the product or the return will not be possible under any circumstances.